The program provides learners the essential knowledge and skills in bringing the sources and processes together to achieve the organisational set goals using a variety of process improvement methodologies. It involves adopting a systematic approach in improving a process through mapping, analysing and redesigning the process.

Learners have the opportunity to apply, demonstrate and practise the knowledge and skills learnt on managing process improvement at the workplace through classroom and practical sessions.

This programme is designed to provide PMEs with the essential skills, competencies and knowledge in the areas of project management, quality management, business process improvement and people management.

• Concept of process management
• Organisational goals vis-a-vis customer expectations and requirements
• Process continuous improvement methodologies used by organisations
• Defining process relationship
• Process mapping techniques
• Process mapping conventions or symbols
• Types of data and how data should be recorded
• Process control for variable and attribute data
• Process capability
• Change solicitation process
• Change resolution process
• Standardisation of process