WSQ ISO 29993 Service Requirements Management System Internal Auditor Training
Course Reference Number: TGS-2026062774
Skills Code: HCE-CEX-6032-1.1
TSC Title: Service Quality Management-6
$800.00
Skills Code: HCE-CEX-6032-1.1
TSC Title: Service Quality Management-6
$800.00
COURSE DATES
2026 WEEKDAY Class (9AM to 5PM)
9 & 10 Jun 2026 (Tue & Wed) 9AM to 5PM - (Online class)
14 & 15 Jul 2026 Tue & Wed) 9AM to 5PM - (Face-to-Face class)
13 & 14 Aug 2026 (Thu & Fri) 9AM to 5PM - (Online class)
2026 WEEKEND Class (9AM to 5PM)
20 & 27 Jun 2026 (Sat & Sat) 9AM to 5PM - (Online class)
18 & 25 Jul 2026 (Sat & Sat) 9AM to 5PM - (Face-to-Face class)
22 & 29 Aug 2026 (Sat & Sat) 9AM to 5PM - (Online class)
2026 WEEKNIGHT Class (6PM to 10PM / 6PM to 9PM)
16, 17, 18, 19 Jun 2026 (Tue to Thu) 6PM to 10PM / 6PM to 9PM - (Online class)
14, 15, 16, 17 Jul 2026 (Tue to Thu) 6PM to 10PM / 6PM to 9PM - (Face-to-Face class)
11, 12, 13, 14 Aug 2026 (Tue to Thu) 6PM to 10PM / 6PM to 9PM - (Online class)
FUNDING INFORMATION
Full Course Fees:
$800.00 nett
- *Please ensure correct information has been input into the registration form. These details will be sent directly to Skillsfuture Singapore for subsidy calculation*
- For Singapore Citizen (SC) or Permanent Resident (PR), subsidy available will be calculated automatically in Skillsfuture Singapore "SSG" Training Portal Gateway "TPGateway" upon enrolment, subject to SSG terms and conditions.
- The company status (SME or Non-SME) is automatically determined by the government based on their data collected on your company.
*Company's SME status is determined by SSG. The amount
of subsidy is System-Generated in TPGateway*
| SME Company Sponsored* |
Course Fees Payable |
| Singaporean/PR SME employee above 21 years old | $240.00 |
*Company's non-SME status is determined by SSG. The amount
of subsidy is System-Generated in TPGateway*
| Non-SME Company Sponsored | Course Fees Payable |
| Singaporeans / PRs above 21 years old |
$400.00 |
|
Singaporeans 40 years |
$240.00 |
| Self Sponsored | Course Fees Payable |
| Singaporeans / PRs above 21 years old |
$400.00 |
|
Singaporeans 40 years |
$240.00 |
TO BE ELIGIBLE FOR SUBSIDY:
Participants must attend at least 75% of the course and complete the exam with competent result.
- Participants must be either Singaporean or PR.
- There are no subsidies for foreigners (EP,S Pass, WP etc)
- There are no subsidies for employees (regardless of nationality) below 21 years old.
Course Reference Number: TGS-2026062774
Skill Code: HCE-CEX-6032-1.1
TSC Title: Service Quality Management-6
Course Validity: 101-04-2026 - 31-03-2028
WHO SHOULD ATTEND
This course is designed for intermediate learners who already have a foundational understanding of quality management systems and are looking to deepen their skills in auditing and continual improvement within educational service settings.
Participants should be able to listen, read, speak and write English at a proficiency level equivalent to the Employability Skills (ES) Level 5. They should also be able to manipulate numbers at a proficiency level equivalent to Employability Skills (ES) Level 5.
Participants should be able to listen, read, speak and write English at a proficiency level equivalent to the Employability Skills (ES) Level 5. They should also be able to manipulate numbers at a proficiency level equivalent to Employability Skills (ES) Level 5.
CORPORATE TRAINING
For In-house or Corporate training, please contact us directly at training@learnershub.com
COURSE OVERVIEW
This course equips learners with the essential knowledge and practical skills to plan, conduct, and improve internal audits for ISO 29993 Learning Service Management Systems. Participants will learn how to evaluate compliance with ISO 29993 requirements, identify improvement opportunities, and support the development of quality learning services and training environments.
The course also develops professional communication and auditing skills, enabling learners to effectively report audit findings, support continuous improvement initiatives, and contribute to service quality enhancement within organisations. Through practical applications and case studies, participants will gain confidence in conducting internal audits aligned with ISO 29993 standards and best practices.
With the increasing emphasis on quality assurance in education and training services, this course is highly relevant for training providers, educational institutions, and corporate learning departments seeking to strengthen compliance and service excellence.
Upon completion, participants will be better prepared to take on responsibilities related to internal auditing, quality assurance, compliance, and learning service management. The course also supports career progression for professionals seeking to enhance their expertise in audit and quality management within the education and training sector.
The course also develops professional communication and auditing skills, enabling learners to effectively report audit findings, support continuous improvement initiatives, and contribute to service quality enhancement within organisations. Through practical applications and case studies, participants will gain confidence in conducting internal audits aligned with ISO 29993 standards and best practices.
With the increasing emphasis on quality assurance in education and training services, this course is highly relevant for training providers, educational institutions, and corporate learning departments seeking to strengthen compliance and service excellence.
Upon completion, participants will be better prepared to take on responsibilities related to internal auditing, quality assurance, compliance, and learning service management. The course also supports career progression for professionals seeking to enhance their expertise in audit and quality management within the education and training sector.
HOW TO REGISTER
STEP 1: Company sponsored participants and individuals can enrol for this course by clicking the REGISTER button above to submit the online registration form.
STEP 2: The information provided will be used to enrol participants in SkillsFuture Singapore’s Training Portal Gateway (TPGateway). For Singapore Citizens (SC) or Permanent Residents (PR), eligible subsidies will be automatically applied via TPGateway, in accordance with SSG terms and conditions.
Please note: Your company’s SME or Non-SME status is determined by the government based on data they have collected about your organization.
STEP 3: After the successful enrolment in TPGateway, an e-invoice will be emailed to Employer/Individual with the course fee payable after any applicable subsidy.
The course fee is to be paid before class starts upon receipt of Learners Hub's invoice. Payment is to be made via PayNow/bank transfer/Giro or cheque.
IMPORTANT NOTE: For company-sponsored participants, payment for the course must be made via company GIRO / Bank transfer / cheque.
STEP 4: Participant attends class
Participants must achieve at least 75% attendance and pass the assessments to qualify for a Statement of Attainment (SOA) conferred by SkillsFuture Singapore (SSG).
Course Changes and Cancellation Policy
Learners Hub reserves all rights to vary, reschedule, or cancel the course or change venue at its discretion. Participants will be notified in advance of any such changes.
STEP 2: The information provided will be used to enrol participants in SkillsFuture Singapore’s Training Portal Gateway (TPGateway). For Singapore Citizens (SC) or Permanent Residents (PR), eligible subsidies will be automatically applied via TPGateway, in accordance with SSG terms and conditions.
Please note: Your company’s SME or Non-SME status is determined by the government based on data they have collected about your organization.
STEP 3: After the successful enrolment in TPGateway, an e-invoice will be emailed to Employer/Individual with the course fee payable after any applicable subsidy.
The course fee is to be paid before class starts upon receipt of Learners Hub's invoice. Payment is to be made via PayNow/bank transfer/Giro or cheque.
IMPORTANT NOTE: For company-sponsored participants, payment for the course must be made via company GIRO / Bank transfer / cheque.
STEP 4: Participant attends class
Participants must achieve at least 75% attendance and pass the assessments to qualify for a Statement of Attainment (SOA) conferred by SkillsFuture Singapore (SSG).
Course Changes and Cancellation Policy
Learners Hub reserves all rights to vary, reschedule, or cancel the course or change venue at its discretion. Participants will be notified in advance of any such changes.
Click here to learn more about our Training Course Policies: https://learnershub.com/reschedule-refunds-and-appeals
COURSE DETAILS
COURSE VENUE
76 Playfair Road, LHK2 Building Lobby 1, #04-01 Singapore 367996
Nearest MRT: Tai Seng (CCL))
COURSE TIMING AND DURATION
14 hours total (2 days - 9AM to 5PM)
1: 20
LANGUAGE
English
MODE OF ASSESSMENT
CERTIFICATION OBTAINED AND CONFERRED BY
Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)
E-CERTIFICATE ISSUANCE
Click here for detailed instructions on how to retrieve the e-cert.
https://learnershub.com/resources/how-to-download-e-certificate
*Issued to participants with 75% course attendance and is competent in all assessments.
76 Playfair Road, LHK2 Building Lobby 1, #04-01 Singapore 367996
Nearest MRT: Tai Seng (CCL))
COURSE TIMING AND DURATION
14 hours total (2 days - 9AM to 5PM)
- 13 hours (training hours)
- 1 hours (written assessment)
- Lecture
- Group discussions
1: 20
LANGUAGE
English
MODE OF ASSESSMENT
| S/No. | Method |
| 1. |
Written Questioning |
| 2. |
Case Study |
CERTIFICATION OBTAINED AND CONFERRED BY
Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)
E-CERTIFICATE ISSUANCE
After completing the WSQ course, trainees are required to log in to the MySkillsFuture portal at myskillsfuture.gov.sg using their Singpass to update their contact information (email address and mobile number). This ensures they receive system-generated notifications when their e-Certs are ready for download.
Trainees can access their e-Certs approximately 15-21 working days after course completion by logging into the MySkillsFuture portal with their Singpass. The e-Certs will be available under the 'Certificates' tab in the trainee's Skills Passport.
Click here for detailed instructions on how to retrieve the e-cert.
https://learnershub.com/resources/how-to-download-e-certificate
*Issued to participants with 75% course attendance and is competent in all assessments.
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