REFUND & APPEAL POLICIES

 

Notification and Arrangement

Learners Hub Pte Ltd shall inform students immediately within 3 working days if:

  • Learners Hub Pte Ltd fails, for any reason, to commence course on commencement date
  • Learners Hub Pte Ltd terminates course for any reason prior to course commencement date
  • Learners Hub Pte Ltd fails, for any reason, to complete course by completion date
  • Learners Hub Pte Ltd terminates course for any reason prior to course completion date

Learners Hub Pte Ltd may cancel or postpone course if less than 5 students are enrolled on or prior to commencement date. Likewise, Learners Hub Pte Ltd may cancel or postpone course if less than 5 students are retained prior to completion date.

Within 7 working days of notifying cancellation or postponement of course, Learners Hub Pte Ltd shall provide students with information to make timely and appropriate decision on alternative course arrangement.

Withdrawal for Cause
Students shall be entitled to immediately withdraw from course by giving written notice to Learners Hub Pte Ltd their intention to do so if Learners Hub Pte Ltd is in breach of any of its obligations or fails to perform its obligations under circumstances stated in Notification and Arrangement.

Refunds for Withdrawal for Cause
For circumstances stated in Notification and Arrangement, Learners Hub Pte Ltd shall, within 7 working days after notifying students, refund to students entire amount of course fees and miscellaneous fees.

Learners Hub Pte Ltd shall also, within 7 working days after receiving students’ notice of withdrawal under Withdrawal for Cause refund to students entire amount of course fees and miscellaneous fees.

Refunds for Withdrawal Without Cause
Where students withdraw from course for any reason other than those set out in Withdrawal for Cause, Learners Hub Pte Ltd shall, within 7 working days after receiving students’ written notice of withdrawal refund to students following sums:

% OF THE AGGREGATE AMOUNT OF THE FEES PAID IF STUDENT’S WRITTEN NOTICE OF WITHDRAWAL IS RECEIVED
90% (“Maximum Refund”) More than [14] days before the course commencement date
75% Before, but not more than [14] days before the course commencement date
30% (“Maximum Refund”) After, but not more then [7] days after the course commencement date
0% More than [7] days after the course commencement date but not more then [14] days after the course commencement date
0% More than [14] days after the course commencement date

Contact Us

Address:
605A Macpherson Road,
#05-04, Citimac Industrial Complex
Singapore 368240
Office:
+65 68421006
Email:
enquiry@learnershub.com
© 2016 Learners Hub Pte Ltd. All Rights Reserved.

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